Tuesday, November 25, 2008

Nokia N85 WiFi - "No gateway reply" with Thomson routers (also E71, N79, 5800, ...)

If you have one of the recent Nokia phones (N85, E71, N79, 5800, ...) and a recent Thomson / SpeedTouch / BT Home Hub router you may face the "No gateway reply" problem when using the WLAN. By trial and error, I found that this can be resolved by disabling WMM on the router via CLI. So it seems all of the phone's traffic is being QOSd away. Whose side the problem is on I don't know; they are both WiFi certified for WMM of course. An N95 (which doesn't have WMM support) is unaffected either way. Just thought I'd save someone who may come across this via Google the hours of pain I went through..

Update
Someone actually did find this apparently judging by the comments. To access the CLI you normally use Telnet. Open a command prompt and type "Telnet 192.168.1.254" (if you changed the default IP... you probably don't need these instructions.) (Note: On Windows Vista you have to install Telnet client first, under Programs and Features in Control Panel). Enter your username and password. (For unbranded routers the default username is Administrator, case sensitive, with a blank password. Things may be different if your router is ISP branded.) Finally run these commands:
:wireless qos config mode=disabled
:saveall

85 comments:

Kevin said...

How do I do what you said?? What is wmm and cli??

Anonymous said...

your "hours of pain" have just solved my "2 months problem"
thank you for posting this!!

DisplayNameHere said...

You are welcome :) It was some days of pain really, I just got fed up and sat down for a few hours to try and solve it.

I will add though that this only applies to those particular routers. There can be other sources of the error of course.

Anonymous said...

thanks for the tip. do you have specific advice for Nokia 6301b? i'm trying to get into internet through the WIFI from my belkin 54G wireless router (runs on both g and b) but i get 'no gateway reply"
thanks

candy

DisplayNameHere said...

My comments only reflect the router models I mentioned. It could be DHCP problems for you, hidden in the phone settings is some place to manually enter IP settings and there are also some wi-fi options, such as to turn off wi-fi power save. If you can't find them have a look in the manual.

vrodic said...

Thanks, this solves No gateway reply problem for my Nokia N79 too, with Thomson ST780WL, and firmware 7.4.4.7

vrodic said...

To be clear, 7.4.4.7 is the ST780WL firmware, and Nokia SW version is 11.049 (the latest available for both the Nokia N79, and the SpeedTouch). I think that older versions probably have the same problem.

Anonymous said...

THANK YOU!!

It's been over 2 months since I've come across this problem!

Now it's fixed! Thanks to You!

DisplayNameHere said...

You are all welcome ;) But good luck trying to get someone at Thomson or Nokia to fix the actual problem... :P

k0stas said...

You made my day! :)


Thanks for the fix, worked for my Nokia 5800 + Speedtouch 585v6 firmware 7.4.3.2.

Roofy-o said...

Looks lika a fix, how do i do when i use PuTTY to connect? the window appears but after a few second the window closes, all i get is "connection closed by remote host"
What am i doing wrong?

jeevak said...

i've tried to configure my MT882 Huwaie withur instructions. everytime i type the command it says "syntax error"...any ideas??

Martin N said...

Man, you are the bomb. Out of 5 billion people you're the only one that figured this out. I'm impressed and most thankful. Keep up the hacking

Anonymous said...

This fixed the same problem with my Nokia 5800 Express Music. Thank you so much!

DisplayNameHere said...

I may have created the most popular post of my blog :o

@Roofy-o: PuTTY seems to work here. Make sure it is in Telnet mode, otherwise maybe your router is locked down by your ISP or something.

@jeevak: That's a different router. This is about Thomson routers only.

@Others: You are welcome ;)

Roofy-o said...

i've tried several telnet clients. but when i use the windows command prompt i get the message that it couldn't connect. any ideas?

Anonymous said...

you are god. diddi sweden

Anonymous said...

thanks
it worked
you made my live easy

Anonymous said...

My nokia 5800 has the same problem with many public wi-fi routers.
Could you please find a solution from the phone settings because its not always possible to change the router settings?

Anonymous said...

Thank you, that tip helped me to use my new 5800 on my thomson tg787 router. After searching the Web for a week your simple trick was like magic. Thanks!!! :)

wavemaker said...

I just got the new Nokia 5800 XpressMusic, only to find out that this bug also seams to bite me. At home I have a Thomson router which is locked down by my ISP. No way to disable WMM. The maddening thing is my ISP is the same company is my phone company (KPN in The Netherlands) ..... Nokia should provide a fix for this.

Anonymous said...

You are great it worked perfectly!
You made me save a lot of time for another "unexpected" problem.

Ruben Machado said...

Great! It works. I Had the same problem.. and now solved. Thank u for simple and eficient solution !

Anonymous said...

Thanks man,worked like a charm! :D

heitorfr said...

Worked perfectly on a SpeedTouch 585 v6. Posted a link to this on the nokia support forum, expect some more hits :)

George said...

Bravo!!! Perfect Job!!!!

Peculi said...
This comment has been removed by the author.
Peculi said...

Hi, when i put the command:

wireless qos config mode=disabled

it shows me a messagem "command not allowed"

any ideas?
Thanks.

Peculi said...

please ignore my last comment, the problem is solved:
just had to reset router in 192.16831.254 webpage.

Daniel said...

Thank you very much. This fix works with Thomson TG787, frimware 7.4.4.7 and my 5800

Anonymous said...

THANKS!!!!!!!!!!!!!!!!!!!

Eddy said...

YOU MY FRIEND ROCK, THANK YOU SOLVED MY 8pm till 6am PROBLEM, AGAIN THANKZZZZ

Trond said...

Thank You very much for your tip, you really helped me out! Worked perfectly on my Speedtouch 585.

oskar said...

I have a thomson st780. Unfortunaltely i get the message that i can not connect to the hos computer on port 23 when i try to access it with "open 192.168.1.254". (If i use "Telnet 192.168.1.254 i get unknown command.)
Ideas anyone?

Anonymous said...

hi, i have the n85. i was able to connect to my wireless internet but then all of a sudden it diplayed the 'no gateway reply' message. i am clueless when it comes to technical stuff on a pc.

im not sure what make or version my wireless router is but undr network connections on my coputer it says 'Broadcom 802.11a/b/g WLAN'

any help would be extremely appreciated

thanks nick

Anonymous said...

You are a star!
I am far from a hacker and also looked at romanotr's step by step (http://discussions.europe.nokia.com/discussions/board/message?board.id=connectivity&message.id=23220&query.id=207437#M23220) and made it work!

His link to download the "telnet" was broken for me, so I googled "download telnet" and found ZOC6 anyway.

Strange that there is no WMM tick-box in the Thompson web interface (Home > Home Network > Interfaces > WLAN: x). The HElP link on the same page mention it should be under the "multicast" tick-box.

Really hope Nokia fixes this.

A good tip I found was to choose the profile Offline so that the WLAN is not overridden to use the expensive 3G instead.

DisplayNameHere said...

Anonymous: I thought I remembered there being a WMM checkbox in the web interface on older fimware versions, maybe they removed it at some point.

I think I read somewhere that Thomson fixed this in later 8.2.x firmware versions, but I haven't verified that.

Anonymous said...

You are great

This really solved my problem

I was about to sell the E75 I just bought :-)

Davide said...

I LOVE YOU

Anonymous said...

Thanks a lot!

Anonymous said...

Hi!
Is there a way to avoid this error for public Wi-fi? (Since you can't change router settings)

Tiago said...

You just saved me from throwing my 5800 out of the window =p Joking :) Couldnt update the firmware and i thought the wireless module was broken. Thnaks for this info :)

LEIXÕES SPORT CLUB said...

FINALLY, my problem is fixed..
i have a thomson speedtouch st585 v6 firmware 7.4.3.2, and followed those steps, and its fixed..
THANK YOU SO MUCH..

What i've done:

CMD>Telnet 192.168.1.254

Adminstrator: Administrator
Password:

:wireless qos config mode=disabled
:saveall

Exit.. Then RESTART MODEM.. And voilaa..

THANK YOU ALL.

Anonymous said...

good post i must say......but for a more easier solution to this problem of wifi go to
http://www.techviolation.com/no-gateway-reply-error-in-nokia-5800/

Mario Ruprecht said...

Oh boy, you saved my day. Thanks for this!

Sergio said...

it's working :D thanks thanks thanks

Anonymous said...

GREAT !!!!!

:) :) :)

THKS !!!!

revitalizing said...

Thank you - I've been struggeling with this problem quite a while now!! :-)

Anonymous said...

Thank you!

MOJO said...

Sorry I'm with Kevin on this. I'm so confused as to what exactly I have to do :-S

Anonymous said...

Same here. I have a Nokia E71 and have been trying to connect to my BT Home Hub, which used to work perfectly, but recently started giving me a headache with the 'no gateway reply' error message popping up. Help me please!!

netrex said...

I want to test this, but when I enter the password for logging in on my router with PuTTY, it just dies. It goes away. I've used it before for other things without problems, now it just dies :/ Any clues? I got the Thomson ST780.

netrex said...

Like so very often, I figure it out after I ask someone :P I didn't need to use a password, just the username to log in via telnet.

It worked, and now I have my 5800 online via WLAN :) Thank you for the help!

Anonymous said...

Thanks a lot you solved my problem i have a n e71 and live in Mexico. c ya

Anonymous said...

Thank's its work for me, and my nokia N97 and Thomson ST585 router. The ISP is very incompetent. Best regards. Sergio Santana

Alex said...

hello ... i think i will start burning my router and my nokia 5800 up soon... i did exactly step by step what all of u said there...

telnet 192.168.1.254
Administrator
*******
:wireless qos config mode=disabled
:saveall
then i closed the window... turn off and on the router and my phone...

my router is a famos Thomson ST585 v6 firmware 7.4.2.1
I did all that and it`s still saying "No Gateway Reply"... i am gonna kill a nokia employee

please help me ... i really like this phone... but i want wifi aswell

Edgar Martínez said...

24 horas de intento. Thanks!

beliv said...

hie
i hav linksys wrt54g2
am getin d same response 'no gate way reply' on my nokia n85 n nokia 5800
tried your instructions
when typing Telnet 192.168.1.254 in cmd prompt
i am getting connection failed could not open net through port23....
can you plz help me out

Anonymous said...

Ditto to everyone else.
Thankyou and regards!

Simon

Brisbane Australia

Anonymous said...

Thank you veeeery much! Just got my e71 wlan working with this crappy thomson :) I couldnt get in with telnet using putty, so I had to enable telnet in w7. After that it worked how it was supposed to work.

TY!

Abogado Flores said...

thanks you solved my pain XD

Anonymous said...

thanks!
this post really helps!!!

Anonymous said...

I had the same problem with Netgear WG102 access points and Nokia E75.
I disabled WMM on the access points and voilà! - everything just started working like a charm!

Ultra said...

THANX MAN! You are great!
for 2 months (with my N97) i had hours and hours of NOTHING and with your great post everything is solved now!
Thanks!!!

Delfim Pereira said...

Thank you very much.
i posted your post in the nokia discussion thing
Thank you very mutch
Delfim
(gisgeo)

Anonymous said...

Computer - windows XP
Router - Thomson TG585v7 (firmware 7.4.4.7)
Mobile - Nokia 5800 Xpress Music latest (firmware 31.0.101)

In Telnet, after i've typed in my routers username and password, i then type in the command :wireless qos config mode=disabled
It comes back with unknown command

Can anyone help me?

DisplayNameHere said...

Try typing "menu" instead so you can see what the available commands are.

Anonymous said...

These are the options i get, when i type in menu > http://img267.imageshack.us/i/menuhq.png/

Then i go to "ipqos", bringing up the following options > http://img257.imageshack.us/i/ipqos.png/

When i try to enter "disable" next to "state" the following command appears > http://img267.imageshack.us/i/ipqos1.png/

Please help

DisplayNameHere said...

you need to go into the wireless menu, not ipqos.

Anonymous said...

When i go into "wireless" i get the following options > http://img20.imageshack.us/i/wireless.png/

Do i need to go into "wireless ifconfig" > http://img20.imageshack.us/i/wirelessifconfig.png/

If so, what do i change all the settings to?

DisplayNameHere said...

there would be a qos option there, it doesn't appear to be there for some reason.

you could backup the config (user.ini) using the web interface and check if it is there.

otherwise try flashing a generic firmware build or another firmware version.

madis said...

You rule :D

Israel V said...

Thank you so much!

Anonymous said...

Hi people.

I`ve got:

Thomson ST585 v6
Nokia n97
Windows 7

I installed the telnet client and I typed "telnet 192.168.1.254"

I do not have a custom password so I typed "Administrator" and nothing at the password...just ENTER.

it tells me that the user-name or password is incorrect.

Where am i wrong? thanks!

DisplayNameHere said...

If you typed Administrator with a capital A, then it sounds like you haven't got the right details.

Do you have access to backup the configuration file (user.ini) from the web-interface?

Anonymous said...

thank you very much for the clue . Then I actually tried and fixed my tube firmware update issue using D link router
.you derserve a gand feast

Anonymous said...

Great I have been suffering for quite sometime and your information were very usefull.

Thank you

Luis

Haris said...

My E71 is now working well. Many thanks.
Harris

Anonymous said...

It worked!!!!! I have an MSc in Software Engineering and I could not get my f***** Nokia E71 to connect to my f****** Thomson TG787 router... this was the solution!

Thank you so much! A whole night of messing about finally solved!

But seriously Nokia - every other device worked without this, including your own N810 (OK, Maemo is a totally different software stack, I appreciate this). Get your network stack working on Symbian you idiots...

Anonymous said...

Thanks a lot!!!
This solved my connection problem between a Nokia N79 and a Speed Touch ST585 (firmware release 7.4.3.2)

Abdullah said...

WoW.. can't believe it works fantastically.. thanx man..

Anonymous said...

are you god?

Anonymous said...

Thank you, my Nokia e71 is now working with my Thompson router.

Anonymous said...

Thank you. I've been trying different combinations of settings on my router and E71 for weeks but your solution worked like magic.

anonymus said...

and what about if i want to enable the qos on the modem?