Tuesday, November 25, 2008

Nokia N85 WiFi - "No gateway reply" with Thomson routers (also E71, N79, 5800, ...)

If you have one of the recent Nokia phones (N85, E71, N79, 5800, ...) and a recent Thomson / SpeedTouch / BT Home Hub router you may face the "No gateway reply" problem when using the WLAN. By trial and error, I found that this can be resolved by disabling WMM on the router via CLI. So it seems all of the phone's traffic is being QOSd away. Whose side the problem is on I don't know; they are both WiFi certified for WMM of course. An N95 (which doesn't have WMM support) is unaffected either way. Just thought I'd save someone who may come across this via Google the hours of pain I went through..

Update
Someone actually did find this apparently judging by the comments. To access the CLI you normally use Telnet. Open a command prompt and type "Telnet 192.168.1.254" (if you changed the default IP... you probably don't need these instructions.) (Note: On Windows Vista you have to install Telnet client first, under Programs and Features in Control Panel). Enter your username and password. (For unbranded routers the default username is Administrator, case sensitive, with a blank password. Things may be different if your router is ISP branded.) Finally run these commands:
:wireless qos config mode=disabled
:saveall
at

85 comments:

  1. Anonymous9 December 2008 at 22:31:00 GMT

    How do I do what you said?? What is wmm and cli??

    ReplyDelete
  2. Anonymous16 December 2008 at 10:20:00 GMT

    your "hours of pain" have just solved my "2 months problem"
    thank you for posting this!!

    ReplyDelete
  3. DisplayNameHere19 December 2008 at 22:56:00 GMT

    You are welcome :) It was some days of pain really, I just got fed up and sat down for a few hours to try and solve it.

    I will add though that this only applies to those particular routers. There can be other sources of the error of course.

    ReplyDelete
  4. Anonymous6 January 2009 at 08:11:00 GMT

    thanks for the tip. do you have specific advice for Nokia 6301b? i'm trying to get into internet through the WIFI from my belkin 54G wireless router (runs on both g and b) but i get 'no gateway reply"
    thanks

    candy

    ReplyDelete
  5. DisplayNameHere12 January 2009 at 21:38:00 GMT

    My comments only reflect the router models I mentioned. It could be DHCP problems for you, hidden in the phone settings is some place to manually enter IP settings and there are also some wi-fi options, such as to turn off wi-fi power save. If you can't find them have a look in the manual.

    ReplyDelete
  6. vrodic25 January 2009 at 12:38:00 GMT

    Thanks, this solves No gateway reply problem for my Nokia N79 too, with Thomson ST780WL, and firmware 7.4.4.7

    ReplyDelete
  7. vrodic25 January 2009 at 12:40:00 GMT

    To be clear, 7.4.4.7 is the ST780WL firmware, and Nokia SW version is 11.049 (the latest available for both the Nokia N79, and the SpeedTouch). I think that older versions probably have the same problem.

    ReplyDelete
  8. Anonymous28 January 2009 at 17:05:00 GMT

    THANK YOU!!

    It's been over 2 months since I've come across this problem!

    Now it's fixed! Thanks to You!

    ReplyDelete
  9. DisplayNameHere8 February 2009 at 19:49:00 GMT

    You are all welcome ;) But good luck trying to get someone at Thomson or Nokia to fix the actual problem... :P

    ReplyDelete
  10. Anonymous16 February 2009 at 08:44:00 GMT

    You made my day! :)


    Thanks for the fix, worked for my Nokia 5800 + Speedtouch 585v6 firmware 7.4.3.2.

    ReplyDelete
  11. Anonymous24 February 2009 at 13:44:00 GMT

    Looks lika a fix, how do i do when i use PuTTY to connect? the window appears but after a few second the window closes, all i get is "connection closed by remote host"
    What am i doing wrong?

    ReplyDelete
  12. Unknown27 February 2009 at 18:57:00 GMT

    i've tried to configure my MT882 Huwaie withur instructions. everytime i type the command it says "syntax error"...any ideas??

    ReplyDelete
  13. Anonymous1 March 2009 at 09:18:00 GMT

    Man, you are the bomb. Out of 5 billion people you're the only one that figured this out. I'm impressed and most thankful. Keep up the hacking

    ReplyDelete
  14. Anonymous1 March 2009 at 14:10:00 GMT

    This fixed the same problem with my Nokia 5800 Express Music. Thank you so much!

    ReplyDelete
  15. DisplayNameHere1 March 2009 at 23:20:00 GMT

    I may have created the most popular post of my blog :o

    @Roofy-o: PuTTY seems to work here. Make sure it is in Telnet mode, otherwise maybe your router is locked down by your ISP or something.

    @jeevak: That's a different router. This is about Thomson routers only.

    @Others: You are welcome ;)

    ReplyDelete
  16. Anonymous2 March 2009 at 10:14:00 GMT

    i've tried several telnet clients. but when i use the windows command prompt i get the message that it couldn't connect. any ideas?

    ReplyDelete
  17. Anonymous10 March 2009 at 19:02:00 GMT

    you are god. diddi sweden

    ReplyDelete
  18. Anonymous12 March 2009 at 14:08:00 GMT

    thanks
    it worked
    you made my live easy

    ReplyDelete
  19. Anonymous14 March 2009 at 19:55:00 GMT

    My nokia 5800 has the same problem with many public wi-fi routers.
    Could you please find a solution from the phone settings because its not always possible to change the router settings?

    ReplyDelete
  20. Anonymous15 March 2009 at 21:22:00 GMT

    Thank you, that tip helped me to use my new 5800 on my thomson tg787 router. After searching the Web for a week your simple trick was like magic. Thanks!!! :)

    ReplyDelete
  21. Unknown16 March 2009 at 20:59:00 GMT

    I just got the new Nokia 5800 XpressMusic, only to find out that this bug also seams to bite me. At home I have a Thomson router which is locked down by my ISP. No way to disable WMM. The maddening thing is my ISP is the same company is my phone company (KPN in The Netherlands) ..... Nokia should provide a fix for this.

    ReplyDelete
  22. Anonymous17 March 2009 at 20:02:00 GMT

    You are great it worked perfectly!
    You made me save a lot of time for another "unexpected" problem.

    ReplyDelete
  23. Unknown17 March 2009 at 22:39:00 GMT

    Great! It works. I Had the same problem.. and now solved. Thank u for simple and eficient solution !

    ReplyDelete
  24. Anonymous22 March 2009 at 09:01:00 GMT

    Thanks man,worked like a charm! :D

    ReplyDelete
  25. Unknown13 April 2009 at 13:00:00 BST

    Worked perfectly on a SpeedTouch 585 v6. Posted a link to this on the nokia support forum, expect some more hits :)

    ReplyDelete
  26. George19 April 2009 at 09:37:00 BST

    Bravo!!! Perfect Job!!!!

    ReplyDelete
  27. Peculi19 April 2009 at 17:42:00 BST

    This comment has been removed by the author.

    ReplyDelete
  28. Peculi19 April 2009 at 17:43:00 BST

    Hi, when i put the command:

    wireless qos config mode=disabled

    it shows me a messagem "command not allowed"

    any ideas?
    Thanks.

    ReplyDelete
  29. Peculi19 April 2009 at 18:37:00 BST

    please ignore my last comment, the problem is solved:
    just had to reset router in 192.16831.254 webpage.

    ReplyDelete
  30. Daniel28 April 2009 at 12:30:00 BST

    Thank you very much. This fix works with Thomson TG787, frimware 7.4.4.7 and my 5800

    ReplyDelete
  31. Anonymous2 May 2009 at 17:25:00 BST

    THANKS!!!!!!!!!!!!!!!!!!!

    ReplyDelete
  32. Eddy2 May 2009 at 20:11:00 BST

    YOU MY FRIEND ROCK, THANK YOU SOLVED MY 8pm till 6am PROBLEM, AGAIN THANKZZZZ

    ReplyDelete
  33. Unknown3 May 2009 at 09:19:00 BST

    Thank You very much for your tip, you really helped me out! Worked perfectly on my Speedtouch 585.

    ReplyDelete
  34. Oskar3 May 2009 at 12:26:00 BST

    I have a thomson st780. Unfortunaltely i get the message that i can not connect to the hos computer on port 23 when i try to access it with "open 192.168.1.254". (If i use "Telnet 192.168.1.254 i get unknown command.)
    Ideas anyone?

    ReplyDelete
  35. Anonymous4 May 2009 at 12:41:00 BST

    hi, i have the n85. i was able to connect to my wireless internet but then all of a sudden it diplayed the 'no gateway reply' message. i am clueless when it comes to technical stuff on a pc.

    im not sure what make or version my wireless router is but undr network connections on my coputer it says 'Broadcom 802.11a/b/g WLAN'

    any help would be extremely appreciated

    thanks nick

    ReplyDelete
  36. Anonymous17 May 2009 at 01:20:00 BST

    You are a star!
    I am far from a hacker and also looked at romanotr's step by step (http://discussions.europe.nokia.com/discussions/board/message?board.id=connectivity&message.id=23220&query.id=207437#M23220) and made it work!

    His link to download the "telnet" was broken for me, so I googled "download telnet" and found ZOC6 anyway.

    Strange that there is no WMM tick-box in the Thompson web interface (Home > Home Network > Interfaces > WLAN: x). The HElP link on the same page mention it should be under the "multicast" tick-box.

    Really hope Nokia fixes this.

    A good tip I found was to choose the profile Offline so that the WLAN is not overridden to use the expensive 3G instead.

    ReplyDelete
  37. DisplayNameHere17 May 2009 at 22:14:00 BST

    Anonymous: I thought I remembered there being a WMM checkbox in the web interface on older fimware versions, maybe they removed it at some point.

    I think I read somewhere that Thomson fixed this in later 8.2.x firmware versions, but I haven't verified that.

    ReplyDelete
  38. Anonymous24 May 2009 at 17:01:00 BST

    You are great

    This really solved my problem

    I was about to sell the E75 I just bought :-)

    ReplyDelete
  39. Unknown28 May 2009 at 14:51:00 BST

    I LOVE YOU

    ReplyDelete
  40. Anonymous1 June 2009 at 18:13:00 BST

    Thanks a lot!

    ReplyDelete
  41. Anonymous4 June 2009 at 22:53:00 BST

    Hi!
    Is there a way to avoid this error for public Wi-fi? (Since you can't change router settings)

    ReplyDelete
  42. Tiago Martins6 June 2009 at 16:44:00 BST

    You just saved me from throwing my 5800 out of the window =p Joking :) Couldnt update the firmware and i thought the wireless module was broken. Thnaks for this info :)

    ReplyDelete
  43. Anonymous30 June 2009 at 14:14:00 BST

    FINALLY, my problem is fixed..
    i have a thomson speedtouch st585 v6 firmware 7.4.3.2, and followed those steps, and its fixed..
    THANK YOU SO MUCH..

    What i've done:

    CMD>Telnet 192.168.1.254

    Adminstrator: Administrator
    Password:

    :wireless qos config mode=disabled
    :saveall

    Exit.. Then RESTART MODEM.. And voilaa..

    THANK YOU ALL.

    ReplyDelete
  44. Anonymous14 July 2009 at 13:02:00 BST

    good post i must say......but for a more easier solution to this problem of wifi go to
    http://www.techviolation.com/no-gateway-reply-error-in-nokia-5800/

    ReplyDelete
  45. Mario Ruprecht14 July 2009 at 18:41:00 BST

    Oh boy, you saved my day. Thanks for this!

    ReplyDelete
  46. Sergio15 July 2009 at 03:53:00 BST

    it's working :D thanks thanks thanks

    ReplyDelete
  47. Anonymous2 August 2009 at 20:27:00 BST

    GREAT !!!!!

    :) :) :)

    THKS !!!!

    ReplyDelete
  48. Abilator5 August 2009 at 16:18:00 BST

    Thank you - I've been struggeling with this problem quite a while now!! :-)

    ReplyDelete
  49. Anonymous5 August 2009 at 16:54:00 BST

    Thank you!

    ReplyDelete
  50. MOJO22 August 2009 at 11:49:00 BST

    Sorry I'm with Kevin on this. I'm so confused as to what exactly I have to do :-S

    ReplyDelete
  51. Anonymous22 August 2009 at 11:52:00 BST

    Same here. I have a Nokia E71 and have been trying to connect to my BT Home Hub, which used to work perfectly, but recently started giving me a headache with the 'no gateway reply' error message popping up. Help me please!!

    ReplyDelete
  52. Alexander E.4 September 2009 at 07:38:00 BST

    I want to test this, but when I enter the password for logging in on my router with PuTTY, it just dies. It goes away. I've used it before for other things without problems, now it just dies :/ Any clues? I got the Thomson ST780.

    ReplyDelete
  53. Alexander E.4 September 2009 at 08:47:00 BST

    Like so very often, I figure it out after I ask someone :P I didn't need to use a password, just the username to log in via telnet.

    It worked, and now I have my 5800 online via WLAN :) Thank you for the help!

    ReplyDelete
  54. Anonymous6 September 2009 at 07:54:00 BST

    Thanks a lot you solved my problem i have a n e71 and live in Mexico. c ya

    ReplyDelete
  55. Anonymous7 September 2009 at 01:02:00 BST

    Thank's its work for me, and my nokia N97 and Thomson ST585 router. The ISP is very incompetent. Best regards. Sergio Santana

    ReplyDelete
  56. Alex11 October 2009 at 13:50:00 BST

    hello ... i think i will start burning my router and my nokia 5800 up soon... i did exactly step by step what all of u said there...

    telnet 192.168.1.254
    Administrator
    *******
    :wireless qos config mode=disabled
    :saveall
    then i closed the window... turn off and on the router and my phone...

    my router is a famos Thomson ST585 v6 firmware 7.4.2.1
    I did all that and it`s still saying "No Gateway Reply"... i am gonna kill a nokia employee

    please help me ... i really like this phone... but i want wifi aswell

    ReplyDelete
  57. Edgar Martínez16 October 2009 at 06:09:00 BST

    24 horas de intento. Thanks!

    ReplyDelete
  58. Unknown21 October 2009 at 02:31:00 BST

    hie
    i hav linksys wrt54g2
    am getin d same response 'no gate way reply' on my nokia n85 n nokia 5800
    tried your instructions
    when typing Telnet 192.168.1.254 in cmd prompt
    i am getting connection failed could not open net through port23....
    can you plz help me out

    ReplyDelete
  59. Anonymous29 October 2009 at 04:41:00 GMT

    Ditto to everyone else.
    Thankyou and regards!

    Simon

    Brisbane Australia

    ReplyDelete
  60. Anonymous8 December 2009 at 17:28:00 GMT

    Thank you veeeery much! Just got my e71 wlan working with this crappy thomson :) I couldnt get in with telnet using putty, so I had to enable telnet in w7. After that it worked how it was supposed to work.

    TY!

    ReplyDelete
  61. Unknown8 December 2009 at 23:30:00 GMT

    thanks you solved my pain XD

    ReplyDelete
  62. Anonymous22 December 2009 at 14:55:00 GMT

    thanks!
    this post really helps!!!

    ReplyDelete
  63. Anonymous25 December 2009 at 14:49:00 GMT

    I had the same problem with Netgear WG102 access points and Nokia E75.
    I disabled WMM on the access points and voilà! - everything just started working like a charm!

    ReplyDelete
  64. Ultra31 December 2009 at 13:37:00 GMT

    THANX MAN! You are great!
    for 2 months (with my N97) i had hours and hours of NOTHING and with your great post everything is solved now!
    Thanks!!!

    ReplyDelete
  65. Delfim Pereira6 January 2010 at 04:10:00 GMT

    Thank you very much.
    i posted your post in the nokia discussion thing
    Thank you very mutch
    Delfim
    (gisgeo)

    ReplyDelete
  66. Anonymous10 January 2010 at 00:08:00 GMT

    Computer - windows XP
    Router - Thomson TG585v7 (firmware 7.4.4.7)
    Mobile - Nokia 5800 Xpress Music latest (firmware 31.0.101)

    In Telnet, after i've typed in my routers username and password, i then type in the command :wireless qos config mode=disabled
    It comes back with unknown command

    Can anyone help me?

    ReplyDelete
  67. DisplayNameHere10 January 2010 at 20:09:00 GMT

    Try typing "menu" instead so you can see what the available commands are.

    ReplyDelete
  68. Anonymous10 January 2010 at 20:47:00 GMT

    These are the options i get, when i type in menu > http://img267.imageshack.us/i/menuhq.png/

    Then i go to "ipqos", bringing up the following options > http://img257.imageshack.us/i/ipqos.png/

    When i try to enter "disable" next to "state" the following command appears > http://img267.imageshack.us/i/ipqos1.png/

    Please help

    ReplyDelete
  69. DisplayNameHere10 January 2010 at 22:07:00 GMT

    you need to go into the wireless menu, not ipqos.

    ReplyDelete
  70. Anonymous10 January 2010 at 22:40:00 GMT

    When i go into "wireless" i get the following options > http://img20.imageshack.us/i/wireless.png/

    Do i need to go into "wireless ifconfig" > http://img20.imageshack.us/i/wirelessifconfig.png/

    If so, what do i change all the settings to?

    ReplyDelete
  71. DisplayNameHere10 January 2010 at 22:58:00 GMT

    there would be a qos option there, it doesn't appear to be there for some reason.

    you could backup the config (user.ini) using the web interface and check if it is there.

    otherwise try flashing a generic firmware build or another firmware version.

    ReplyDelete
  72. Unknown13 January 2010 at 20:15:00 GMT

    You rule :D

    ReplyDelete
  73. Israel V29 January 2010 at 04:59:00 GMT

    Thank you so much!

    ReplyDelete
  74. Anonymous22 February 2010 at 17:01:00 GMT

    Hi people.

    I`ve got:

    Thomson ST585 v6
    Nokia n97
    Windows 7

    I installed the telnet client and I typed "telnet 192.168.1.254"

    I do not have a custom password so I typed "Administrator" and nothing at the password...just ENTER.

    it tells me that the user-name or password is incorrect.

    Where am i wrong? thanks!

    ReplyDelete
  75. DisplayNameHere22 February 2010 at 20:41:00 GMT

    If you typed Administrator with a capital A, then it sounds like you haven't got the right details.

    Do you have access to backup the configuration file (user.ini) from the web-interface?

    ReplyDelete
  76. Anonymous5 March 2010 at 21:09:00 GMT

    thank you very much for the clue . Then I actually tried and fixed my tube firmware update issue using D link router
    .you derserve a gand feast

    ReplyDelete
  77. Anonymous12 March 2010 at 13:43:00 GMT

    Great I have been suffering for quite sometime and your information were very usefull.

    Thank you

    Luis

    ReplyDelete
  78. Haris4 July 2010 at 07:53:00 BST

    My E71 is now working well. Many thanks.
    Harris

    ReplyDelete
  79. Anonymous22 August 2010 at 11:28:00 BST

    It worked!!!!! I have an MSc in Software Engineering and I could not get my f***** Nokia E71 to connect to my f****** Thomson TG787 router... this was the solution!

    Thank you so much! A whole night of messing about finally solved!

    But seriously Nokia - every other device worked without this, including your own N810 (OK, Maemo is a totally different software stack, I appreciate this). Get your network stack working on Symbian you idiots...

    ReplyDelete
  80. Anonymous29 August 2010 at 17:33:00 BST

    Thanks a lot!!!
    This solved my connection problem between a Nokia N79 and a Speed Touch ST585 (firmware release 7.4.3.2)

    ReplyDelete
  81. Abdullah30 August 2010 at 22:25:00 BST

    WoW.. can't believe it works fantastically.. thanx man..

    ReplyDelete
  82. Anonymous13 February 2011 at 07:35:00 GMT

    are you god?

    ReplyDelete
  83. Anonymous30 March 2011 at 22:47:00 BST

    Thank you, my Nokia e71 is now working with my Thompson router.

    ReplyDelete
  84. Anonymous30 April 2011 at 21:54:00 BST

    Thank you. I've been trying different combinations of settings on my router and E71 for weeks but your solution worked like magic.

    ReplyDelete
  85. anonymus27 January 2012 at 21:15:00 GMT

    and what about if i want to enable the qos on the modem?

    ReplyDelete